Refund policy

**nu3Dge Return Policy**

1. General Return Policy

At nu3Dge, we strive to provide the highest quality 3D printed products to our customers. If you are not completely satisfied with your purchase, our return policy allows you to return the product under the following conditions:

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Returned within 30 days of the delivery date.

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized 3D printed items.

  • Items marked as final sale.

  • Gift cards.

  • Slight hue variations. Sourced material may change over time.

4. Reporting Shipping Defects

We take great care in packaging and shipping our products. However, if your item arrives defective or damaged, please report the issue to us within 72 hours of receiving the product. To report a shipping defect:

  1. Contact our Customer Service team at CustomerService@nu3Dge.com with your order number and a description of the defect.

  2. Include photos of the damaged or defective item and the packaging.

5. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at CustomerService@nu3Dge.com with your order number and reason for return.

  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Pack the item securely in its original packaging, including the RMA number.

  4. Ship the item to the address provided by our Customer Service team.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

7. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • In the case of defective or damaged items, we will cover the return shipping costs.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our Customer Service team at CustomerService@nu3Dge.com.

9. Contact Information

For any questions related to returns or refunds, please contact us at:

  • Email: CustomerService@nu3Dge.com

  • Phone: (931)305-5507

  • Address: 1549 Ashland City Road #107 Clarksville, TN 37040

10. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page.

Thank you for shopping with nu3Dge. We appreciate your business and are committed to providing excellent customer service.